For anything you would rather not say in a public channel — bug reports with logs, account recovery questions, business or partnership stuff, or a longer-form message in general — write to contact@drawntcg.com. We aim to reply within a few days; weekends and busy patches stretch that a bit.
Discord
For deck-talk, patch-note discussion, organising matches with other players, sharing replays, finding a guild, or just hanging out and chatting about cards, the Discord is the main community room. The invite link is coming soon — until it lands, the changelog page is the best place to track what we ship. Email also works for anything urgent.
Support tickets (in-app)
If you are already signed in and you hit a problem mid-game — a battle that froze, a pack that did not award correctly, a ranked match that scored wrong, a friend request that vanished — the support tickets surface inside your profile is the fastest path. Tickets attach the right account context, the battle ID, and the affected timestamp automatically, which makes them much easier to investigate than a cold email. We process ticket queues a few times a week. The ticket flow is sign-in-gated, so head to the sign-in page first, then open Profile → Support.
A note on response times
Drawn is built by a small team in our spare time. We are not a support desk, and there is no twenty-four-hour rotation. Expect human replies, not chatbots, and occasional delays when life or day jobs get in the way. Bug reports with clear reproduction steps and screenshots usually move faster than vague ones. Thanks for being patient with us — we read everything that lands.